Refunds & Returns
At Home Herbs, we've been looking after our customers for over 25 years. We want you to be completely happy with your purchase, and if something isn't quite right, we'll do our best to make the returns process simple and straightforward.
Returning an Item
If you've changed your mind, you can return unopened, unused, and undamaged items within 14 days of receiving your order.
Before returning your item, please contact our Customer Service team so we can assist you and provide any additional instructions if required.
Email: info@homeherbs.co.uk
Restocking Charge
Returns made due to a change of mind may be subject to a 10% restocking charge, which helps cover the cost of inspecting, processing, and restocking returned items.
No restocking charge will be applied if:
- Your item arrives damaged.
- We have sent the wrong product.
- The item is faulty.
- You are entitled to a remedy under your statutory consumer rights.
Returning Your Order
Please package your item securely and return it to:
Home Herbs
157 Fincham Road
Liverpool
Merseyside
L14 9NL
United Kingdom
Unless the item is faulty or supplied in error, customers are responsible for the cost of returning goods.
Refunds
Once we've received and inspected your return, we'll email you to confirm that it has been processed.
Approved refunds will be made to your original payment method, less any applicable restocking charge, within 5–10 working days. Depending on your bank or card provider, it may take a little longer for the funds to appear in your account.
Need Help?
If you have any questions about your order or a return, our friendly Customer Service team is always happy to help.
Thank you for choosing Home Herbs. We truly appreciate your support and look forward to serving you again.