Privacy Policy

Last Updated: July 2026

At Home Herbs, trading as Healthy Supermarket Ltd, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.homeherbs.co.uk or place an order with us.

Who We Are

Healthy Supermarket Ltd
Trading as Home Herbs

157 Fincham Road
Liverpool
L14 9NL
United Kingdom

Email: info@homeherbs.co.uk

What Information We Collect

When you use our website, we may collect information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order history
  • Payment details (processed securely by our payment providers — we do not store your full card details)
  • IP address and browser information
  • Website usage information through cookies

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Respond to customer enquiries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and protect our business
  • Comply with legal and accounting obligations
  • Send marketing emails only where you have chosen to receive them

We will never sell your personal information.

Marketing

If you subscribe to our newsletter, we may occasionally send you information about new products, offers, and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us to:

  • Keep items in your shopping basket
  • Remember your preferences
  • Improve website performance
  • Understand how visitors use our website
  • Help protect against fraudulent activity

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Payment providers
  • Delivery companies
  • Website hosting providers
  • IT service providers
  • Professional advisers where required
  • Government authorities where required by law

We never sell your personal information to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal information.

Our website uses secure encryption (SSL) to protect information transmitted between your browser and our website.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil your order, comply with legal obligations, resolve disputes, and maintain our business records.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information where applicable
  • Restrict or object to certain processing
  • Request a copy of your personal data
  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised update date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Home Herbs
157 Fincham Road
Liverpool
L14 9NL
United Kingdom

📧 Email: info@homeherbs.co.uk